I have long said that Keith Wilson is my ‘gold standard’ for calmness and reason. In his post today, Keith proves my point … in spades! I try, but often fail, to live up to Keith’s example. Great post, Keith … thank you!
Having been in consulting for over thirty years before I retired, clients would on occasion say things that were not the most vetted of ideas. Sometimes the ideas would be too costly, sometimes too administratively burdensome, sometimes too hard to communicate and sometimes the idea may be stretching or breaking the law.
I had a colleague who had a disarming way of digging deeper, putting the onus on himself. This would prevent the client from being less offended by questioning. They may not be right, but they are still the client. My colleague would say “Help me understand….” as he asked why the client thought this was a good idea.
I mention this today as people have been writing about how to push back on people who are parroting untruthful information or conspiracy stories. Depending on the audience, one action is to simply vote with your feet and walk away…
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